Frequently Ask Questions (Please browse through this questions before contacting us)
* Ordering
· Can I change my order during checkout?
· What payment methods do you accept?
· What if I don't have a credit card?
· Do I have to sign up for a monthly shipment program when I order?
· Is this site secure?
· Can I purchase by phone?
· Do you accept international orders?
· Can I add to my order once it is submitted?
· What payment methods do you accept?
· What if I don't have a credit card?
· Do I have to sign up for a monthly shipment program when I order?
· Is this site secure?
· Can I purchase by phone?
· Do you accept international orders?
· Can I add to my order once it is submitted?
* Shipping
· When will my order arrive?
· Who will deliver my package?
· What if my product was damaged?
· What if my order was never received, even if it was reported as delivered?
· Where is my replacement or refund?
· How is the shipping cost calculated?
· Do you accept international orders?
· Who will deliver my package?
· What if my product was damaged?
· What if my order was never received, even if it was reported as delivered?
· Where is my replacement or refund?
· How is the shipping cost calculated?
· Do you accept international orders?
* Billing
· How do I cancel my order?
· How was I enrolled in the auto-ship program?
· When will my credit card account be charged?
· Am I responsible for bank overdraft fees?
· How was I enrolled in the auto-ship program?
· When will my credit card account be charged?
· Am I responsible for bank overdraft fees?
* My Account
· How do I access my account? How do I change my billing and shipping information?
· What if an error occurred when placing an order?
· What if an error occurred when placing an order?
* Privacy Policy
* Return Policy
· How long will it take to process returns?
· What do I do if I receive a damaged product?
· What if shipping and delivery errors occurred with my order?
· What do I do if I receive a damaged product?
· What if shipping and delivery errors occurred with my order?
Still Need Help? - Please contact us by calling 1-877-237-7979